Return & Refund Policy
30-day returns
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any tags still attached.
Items that can't be returned
For hygiene and safety reasons, we can't accept returns on:
- Intimate apparel, including bras and shapewear, once the packaging is opened
- Cosmetics, skincare and personal grooming items once opened or used
- Items that have been worn, washed, altered or damaged after delivery
- Gift cards
These exclusions don't affect your rights if an item arrives faulty, damaged or not as described.
How to start a return
Email rajatradersllc007@gmail.com with your order number and a short description of the issue. Photos help us resolve things faster, particularly for damaged items. We'll reply within 1–2 business days with return instructions and the address to send to.
Please don't send anything back before contacting us — returns received without prior approval can't be processed.
Return shipping
If you're returning an item because you changed your mind, return shipping is your responsibility and the original shipping charge isn't refunded. We recommend a tracked service, as we can't issue a refund for a parcel that doesn't arrive.
If the item is faulty, damaged in transit, or not what you ordered, we cover return shipping in full and refund the original shipping charge too.
Refunds
Once your return arrives and has been inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take a further few days to appear on your statement.
If more than 15 business days have passed since we confirmed your refund and you still haven't received it, contact us and we'll chase it.
Damaged, faulty or incorrect items
Check your order when it arrives. If something is damaged, defective or wrong, contact us within 7 days of delivery with photos of the item and the packaging. We'll arrange a replacement or a full refund, including shipping, at no cost to you.
Exchanges
The fastest way to exchange something is to return the original item for a refund and place a new order.
Cancelling an order
Orders can be cancelled for a full refund any time before they ship. Once an order has been dispatched, our standard return process applies.
Contact
Raja Traders LLC
Email: rajatradersllc007@gmail.com
Phone: +1 870 399 0881
