Shipping Policy
Where we ship
We currently ship within the United States. If your address falls outside our delivery area, you'll be told at checkout before payment.
Order processing
Orders are processed within 1–3 business days of payment. Orders placed on weekends or public holidays begin processing the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Delivery estimates
Our products are fulfilled from more than one warehouse, so delivery times vary by item:
-
Items stocked in the United States: typically 3–7 business days after processing
-
Items shipped from our overseas warehouses: typically 7–15 business days after processing
-
Made-to-order items: production time is stated on the product page and is additional to the delivery estimate above
Where an order contains items from more than one warehouse, it may arrive in separate parcels on different days at no extra cost to you. All delivery windows are estimates, not guarantees.
Shipping costs
Shipping charges are calculated at checkout and shown before you pay. Any promotional free-shipping threshold will be stated on the site at the time of the offer.
Tracking your order
A tracking number is emailed when your parcel leaves the warehouse. Tracking can take 2–5 business days to begin updating after you receive it — this is normal and does not mean the parcel is lost.
Delays
We can't control delays caused by carriers, customs processing, severe weather or peak-season volume. If your order has passed its estimated delivery window by more than 7 business days, contact us and we'll open an investigation with the carrier.
Incorrect addresses
Please check your shipping address carefully before completing checkout. We can only amend an address before an order has been processed. Parcels returned to us because of an incorrect or incomplete address can be reshipped at your cost.
Lost, stolen or damaged parcels
If tracking shows your parcel as delivered but you haven't received it, check with neighbours and your building's mail area first, then contact us within 7 days of the delivery date. If a parcel arrives damaged, photograph the packaging and contents and contact us immediately so we can put it right.
Contact
For any question about shipping or a specific order, email rajatradersllc007@gmail.com with your order number and we'll respond within 1–2 business days.
